Thank you for choosing Printifique3D. We take pride in delivering high-quality, precision 3D printing services. If for any reason you are not satisfied with your purchase, please review our policy below.
This policy applies to all products and services purchased through our website www.printifique3d.com.
1. Order Cancellation
You may cancel your order within 14 days of purchase provided that production has not yet begun. Once manufacturing has started, orders cannot be canceled due to the custom nature of 3D printed products.
2. Custom & Made-to-Order Products
3. Defective, Damaged, or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery.
Please provide clear photographic evidence of the defect or shipping damage.
After verification, we will offer either a replacement or a refund at our discretion.
4. Refund Processing
Once your refund request is approved, the amount will be returned to your original payment method within 5–10 business days, depending on your payment provider. No additional processing fees will be charged by us.
5. Return Conditions
To be eligible for a return (where applicable):
- The request must be made within the allowed timeframe.
- The item must be unused and in its original condition.
- The issue must not be related to customer-provided design errors.
6. Sale & Promotional Items
Items purchased under discounts, promotions, or special offers are non-refundable, unless required by applicable law.
7. Shipping Responsibility
If a return is approved, you are responsible for all return shipping costs. We recommend using a trackable and insured shipping service. Printifique3D is not responsible for items lost or damaged during return transit.
8. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us at:
Email: support@printifique3d.com
Website: www.printifique3d.com